Natalia Vásquez When it comes to her role as Navigator for the Renaissance Santiago Hotel, all Natalia wants is to see her guests happy. She speaks about “hearing stories, wonderful ones,” of visitors enjoying Chilean culture - its food, drink, and famous sights. Whether it’s grabbing a morning coffee from a little shop near work, or jumping off at a different bus stop to try a new spot for dinner, she’s always eager to support local businesses and talent. “There is always a direct relationship with local entrepreneurs who are constantly getting in contact with me to tell me about new openings.” Natalia brings this curiosity to work every day, and in turn, to her guests.

Art Rodriguez Steeped in the proud traditions of Southern hospitality, Texan Art Rodriguez brings a can-do spirit and oodles of local knowledge to his role as Navigator at the Renaissance Dallas Hotel. Prior to settling in Dallas, Art lived and worked all across his home state, accruing 11 years of experience in various customer service roles. He believes his travels helped prepare him for the demands of being a Navigator, a position which, in his words, always keeps you on your toes. A stickler for organization, Art likes to have a place for everything and believes he has found his rightful place in the iconic Texas city. Dallas has that right mix of local flair and global appeal and that works just perfect for me, he reflects. Working from the Renaissance Dallas Hotel next door to the Dallas Market Center and close to the glitz of the West End Art is certainly at the heart of the action. Which is where he likes to be. He commends the colorful neighborhood for its ability to provide amazing food, a good drink and a great time. A typical day will see him go for tea on his way into work and enjoy a chicken and blue cheese brioche sandwich at his favorite lunch spot. On the whole, though, Art lives for spontaneity and likes to get out and experience as many different places as possible, using social media as his guide. Thankfully, his Southern hospitality extends to keeping guests and his fellow Navigators up to date on the best of his finds.

Samuel Tsang Tsz Kit A naturally curious explorer and occasional photographer, Samuel Tsang Tsz Kit would be out in the streets of Hong Kong searching for new stuff to capture and document even if it wasn’t his job, but it just so happens it is, and he’s really quite good at it. Permanently questing to keep his ear to the asphalt and finger on the fast flowing pulse of Hong Kong, Samuel speaks with a remarkable reverence when it comes to his role as Navigator at the Renaissance Harbour View. “When I continue to strive to keep up to date with what is happening in our neighborhood and our society, I can always share my ideas with guests and they will share with me their adventures.” Refreshingly, for Samuel, the job is as much about listening to and learning from guests and visitors as it is about his own advice and recommendations. In fact, the exchange usually excites and motivates him further: “I strive harder to explore even more, like a favorite song playing forever in my head!” This song has led Samuel to finding some of the hottest eateries, bars and unique experiences in the city.